Privacy Notice

Last Updated: April 2026

Christopher Hoare Tree Services Ltd is committed to protecting the privacy and security of your personal data. This notice explains how we collect and use your information in accordance with the UK General Data Protection Regulation (GDPR).

1. Information We Collect

When you interact with our website or request a quote, we may collect the following information:

• Contact Details: Name, address, email address, and telephone number.

• Property Details: Address and specific information regarding the trees or hedges requiring attention.

• Technical Data: IP address and browsing behaviour via cookies (to help us improve our website experience).

2. How We Use Your Information

We use the data we collect to:

• Provide arboricultural quotes and fulfil contract requirements.

• Communicate with you regarding scheduled work.

• Maintain our internal business records and comply with legal obligations.

• Process payments (financial details are handled securely and are not stored on our website).

3. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those employees and contractors who have a business need to know.

4. Data Retention

We keep your information only as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In line with industry standards, most project records are retained for a minimum of 6 years.

5. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.

• Request correction or erasure of your personal data.

• Object to the processing of your personal data.

• Request the transfer of your personal data.

6. Contact Us

If you have any questions about this privacy notice or our data protection practices, please contact us:

Christopher Hoare Tree Services Ltd

Exbury Gardens, The Estate Office, Exbury, Southampton, Hampshire, SO45 1AZ

Email: info@chtstrees.co.uk

Phone: 023 8089 7933